Field Service
Microsoft Dynamics 365 provides a complete field service management solution, including service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling and dispatch, mobility, collaboration, customer billing, and analytics.
Optimize your service schedule with efficient routing, resource skill matching, and reduced travel time.
Enhance real-time communication and collaboration between customer service, dispatch, field agents, and customers
Optimize Your Resources and Drive Operational Efficiency with IoT
With Dynamics 365, keep better track of your customers’ equipment and assets:
See the assets a particular customer has, or a snapshot of all assets sold and serviced by your organization.
Let field service reps associate customer assets to work orders, to enable automatic tracking of the assets they use or sell in the field.
Give the back office an accurate view of customer service history and returns.
The Kapel Consulting Advantage
You will need a holistic approach. It’s not about just connecting devices and products or just about applying advanced analytics to what you do today. To unlock new business value, you need to connect equipment, analyze data, visualize information and integrate people and processes to be able to make decisions in a productive way. With this level of connectivity and insight, your equipment and products become new higher value digital services that are predictive, proactive and personalized. Kapel Consulting are uniquely positioned to deliver comprehensive solutions, providing technologies and services to transform your entire business.
Equip Your Mobile Workforce
Field service management technology allows the company to strengthen the relationship between the organization and the customer.
Benefits include
Contract management Drive faster, more accurate billing while helping field service teams identify new sales opportunities to drive more revenue
Inventory management Manage inventory updates across locations, including warehouses, depots, and trucks
Customer communications Send real-time location of technicians to customers, automatically escalate customer feedback for follow up when needed
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